Sprinklr: Unified AI-Powered Customer Experience Management Platform

what is sprinklr used for

However, we know that  businesses may choose to use only one or two of the functionalities offered, while others may decide to deploy the entire platform. The size of your enterprise and the amount of users will also determine the final price. It should be noted that Sprinklr tends to be pricier than its competitors. There is the RFP process that will occur with the Sprinklr team that will define the terms, licenses, and pricing for your company. These processes can be tricky and time consuming, however, at Saas Advisor, this is our specialty. Increase ROAS against business outcomes and across siloed teams using integrations, AI, and automation that fuel collaboration, unify reporting, and manage brand risk via approval processes, structured roles, and enterprise governance.

what is sprinklr used for

If you have even just a basic knowledge of the martech world, you will probably have heard of Sprinklr. It is an industry giant that provides multiple services that is rivaled by the likes of Hubspot. It is a complex, powerful tool that allows companies to manage the customer experience from A – Z. However, like most technologies, there are many buzzwords that surround it, but not a lot of clarification on what exactly it can do. A unified workspace for front-office teams, providing a true omnichannel customer experience engine with centralized governance across various markets and business units.

Examples of sprinkling in a Sentence

Integrate third-party data to unlock powerful full-funnel insights in a single, consolidated view. Empower Distributed teams (Sales, Location Managers, Field Agents) with a lightweight yet powerful branded experience to engage customers on the digital and social channels they prefer. Reach, engage, and listen to customers across 30+ digital and social channels to maximize engagement and drive revenue. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world’s leading enterprise brands. Leverage AI to gather actionable data on how customers feel about your products — surfacing insights from reviews, social channels, or any data source with SKU- or brand-level feedback.

  1. Deliver a positive experience that’s true to your brand — no matter where your customers are digitally.
  2. Make decisions based on proactive, AI-powered research, based on the most complete set of customer experience data.
  3. Sprinklr Sandbox offers an isolated test environment that mimics your live production environment, allowing you to practice with precision, create without consequences, and change with confidence.
  4. It’s where all the risk is, along with the greatest sales and growth opportunity.
  5. There is the RFP process that will occur with the Sprinklr team that will define the terms, licenses, and pricing for your company.

Customized AI models, augmented by generative AI and enriched by five years of annotation, optimization, and feedback built on the back of customer experience data. Empower your customer service teams to deliver consistently delightful experiences across every touchpoint. Interpret data from all channels on one platform – and turn actionable insights into better experiences. There is a better way to keep up with the exponential growth of data on dozens of modern channels – and meet the rising demands of customers. You must have a meeting with the Sprinklr team to discuss your business needs to receive that information.

As the only unified customer experience management platform (Unified-CXM), Sprinklr helps the world’s biggest companies- and now the most beloved teams- make their customers and fans happier. Across 30+ digital channels, our industry-leading AI creates insights for deeper and more real-time customer and fan experiences. Uncover real-time consumer, product, and market insights to build great products, drive brand loyalty and deliver great customer experiences.

Every Letter Is Silent, Sometimes: A-Z List of Examples

There are also some content formats, such as poll, that I can’t post with the software, something that makes my life pretty hard. Platform APIs do not support some features, such as Instagram story videos. You may have to give up Sprinklr and use native apps in some cases because of this lack of support. It’s not cheap to use Sprinklr if you’re a big brand that needs to run a lot of listening queries.

Access powerful tools that let you automate contact center workflows and processes, making it easier to solve customer conversations during the first contact. I don’t usually have to use the software but there are absolutely zero times that I have used 100% correct. Sprinklr marketplace integrations include 70+ OOTB connectors with CRMs, CDPs, DAMs, Data Visualization, and with other enterprise platforms like Microsoft, Salesforce, Adobe, Google, Oracle, SAP, and ServiceNow. Gain a comprehensive measure of your earned media — and connect stories across social and news channels — by using Sprinklr’s proprietary AI engine to monitor and analyze media coverage. “IKEA is a huge ecosystem, lots of things are happening in lots of places, constantly. And I wanted to connect all the dots and feed those insights back to our teams…»

what is sprinklr used for

Get real-time market insights, mitigate crises, save content costs, and boost social engagement. Sprinklr is the fastest way to get the best AI tools to your customer-facing teams. Speed up time to insights, drive faster content creation and power smarter customer engagement across marketing and customer service. And as customer-facing teams, markets, and geographies work together, brands benefit from a unified digital edge. That’s powerful, considering that the digital edge is where every touchpoint happens with customers today. It’s where customers experience a brand, ask questions, and give feedback.

The only thing I like is that I can see all social media account from the company I work for in the same software. Connect with customers on more than 30 modern channels – and protect your reputation at every touchpoint. Capture reviews for content and monitor ratings for additional consumer insights — then integrate Ratings and Reviews at the point of purchase on your website or mobile app to drive even more conversions. Deliver a positive experience that’s true to your brand — no matter where your customers are digitally.

Unified Platform

Orchestrate on-brand global marketing campaigns across social, digital and traditional channels to drive higher marketing ROI. Increase the ROI of your content with AI-powered integrated insights and reuse; save time by enabling agile marketing with automated workflows; and manage brand risk with enterprise governance. Unlock AI-powered, real-time contact center analytics — and uncover the actionable insights to trigger improvements in proactive customer care and reduce inbound contact volume. Shift customers from IVR to cost-effective digital channels like web chat, SMS, email, and WhatsApp — where conversational AI bots create faster and more reliable experiences.

Contact us today, and we’ll create a customised proposal that addresses your unique business needs. Deliver personalised experiences at scale – while keeping costs under control. Official partner and Unified-CXM platform provider for BWT Alpine F1® Team. To go further, you will need to request a meeting with the Sprinklr team to discuss your needs and find a proposal that fits your needs. Sprinklr Sandbox offers an isolated test environment that mimics your live production environment, allowing you to practice with precision, create without consequences, and change with confidence.

Encourage employees to share and affirm your brand positioning with an advocacy site featuring exclusive content and experiences — then measure your program performance and optimize with reporting insights. Discover what brings in-store customers back — or drives them away — at everything from individual locations https://www.wallstreetacademy.net/ to global regions with real-time feedback that spotlights how customers feel when they meet your brand face-to-face. A simple to use and deploy, yet premium, customer service solution for channel unification across 13+ of the most widely used channels – social, messaging, chat, email, and voice.

Building the world’s most loved enterprise software company

Build and protect your brand’s reputation, and take action at every point in the marketing lifecycle. Analyze every conversation instantly to surface the best suggestions, predictions, and warnings agents need to improve productivity — and solve customer issues faster. This website is using a security service to protect itself from online attacks. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. These examples are programmatically compiled from various online sources to illustrate current usage of the word ‘sprinkling.’ Any opinions expressed in the examples do not represent those of Merriam-Webster or its editors. That’s the software the company I work for chose to use (it’s not my choice).

It’s where all the risk is, along with the greatest sales and growth opportunity. The first platform purpose-built for unified customer experience management (Unified-CXM) and trusted by the enterprise. Get a comprehensive view of your campaign performance across 30+ digital channels, including social, web, email, and more.

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